I understand that you feel we are taking to long.

We are working to protect the integrity of your insurance claim. most other people are moving faster and only getting the minimal amount of benefits covered. this is leaving a lot of work that will still be left to be repaired on their buildings. Those repairs will have to be paid for by them and not their insurance company. 

We are working to repair your building to pre-storm condition. No if you would like we can stop the process to maximize your benefits and proceed with the work as identified in your approved claim summary. Keep in mind that the contract is to perform all items identified in the claim summary. if there are items that are required by your local building code and not identified then we will have to address those and bill you for those items. 

Would you like for me to update your status today to proceed as it stands?